The content for this excerpt was taken directly from IDC MarketScape: Worldwide Retail Commerce
Platform Software Providers 2020 Vendor Assessment (Doc # US46038320). All or parts of the
following sections are included in this excerpt: IDC Opinion, IDC MarketScape Vendor Inclusion
Criteria, Essential Guidance, Vendor Summary Profile, Appendix and Learn More.
As the socioeconomic situation is changing at a dramatic speed, so are new trends in the retail
industry. Beyond balancing the need to innovate toward Commerce Everywhere business models and
the efficient management of daily retail operations, retailers are facing new and disruptive challenges.
The relationship between innovation and profitability pushes retailers to abandon legacy structures
and accelerate their path toward business resiliency
How can retailers prepare themselves for the future of retail while driving innovation at speed and
scale? Not all retailers are equally responsive to change. Retailers such as Walmart, Kroger, and
Walgreens are leading the way for Commerce Everywhere business models, investing on the
essential capabilities of a retail commerce platform and on innovative technologies. According to IDC’s
2020 Global Retail Innovation Survey, building a platform for innovation remains the top challenge for
innovation strategy–laggard retailers. Around 64% of retailers globally plan to implement retail
commerce platforms over the next 12 to 24 months.
Download IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 Vendor Assessment Whitepaper
