Understanding the Need for Digital-First Connected Operations
The shift to digital first is happening across all aspects of business, including operations, which IDC defines as the job functions and activities responsible for the safe, secure, reliable, and efficient execution of a physical process central to an organization’s business. These operations can include producing and/or moving goods or services and maintaining assets, infrastructure, or facilities. Significant opportunities exist to improve business outcomes in operations using connected technology. Companies that primarily create value through these types of operational activities are deep in digital transformation to enable digital-first, connected operations.
