Redefining ITSM for SMBs in a remote-first world
The world has profoundly changed in the last two years, with hybrid work and digital-first communication now a predominant part of everyone’s life. The way people work, learn, shop, meet, and consume entertainment has become digital-first and often digital-only. For SMBs and businesses of all sizes, the pandemic accelerated IT digital transformation as a means of accommodating digital-led change in the wider world.
While SMBs don’t have the massive resources of budget and large IT teams that enterprises typically have, they often face similar digital transformation challenges and remote working challenges that enterprises do. SMBs are thus compelled to do more with fewer available resources.