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2023 ECOMMERCE REPORT Top challenges and opportunities

Ecommerce professionals struggle to reach their goals and communicate their impact

Three out of four ecommerce professionals said their teams didn’t reach all of their 2022 goals, a trend starker for B2C ecommerce professionals. Only 18% of B2C ecommerce respondents said they met their 2022 goals compared to 28% of B2B.

When it comes to reaching half-year goals, only 1 in 3 (34%) of ecommerce professionals expect their team to meet their goals in the first half of 2023.

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